Why you need a services strategy
Customer focus
Customer lifetime value
Competitive advantage
Excellent service is a key differentiator that wins repeat business and word-of-mouth promotion.
Competitive advantage
Customer lifetime value
Competitive advantage
In a crowded market, unique offerings enhance your position against other key players.
Customer lifetime value
Customer lifetime value
Customer lifetime value
Satisfied customers are much more likely to stick around, driving higher revenue over time.
The three pillars of services alignment
Our expertise helps organizations leverage up-to-date industry knowledge to tailor a service strategy to core business goals. We’ll help you navigate long- and short-term strategies across the three pillars of services strategy.
Customer focus
How do we increase customer satisfaction and loyalty?
Making customers happy is at the heart of successful services. We’ll help you understand your customers’ specific challenges and tailor your services to offer excellence at every point on the customer journey.
Operational excellence
How do we improve cost-effectiveness and efficiency?
Well-defined teams and processes are crucial to delivering and selling in a way that’s effective for customers and for the business. We’ll help you do so through strategic guidance for sales, project management, cross-team collaboration, and more.
Service design & execution
How do we add value for the customer and for our business?
Your services should demonstrably improve customers’ circumstances, while helping you reach your own business goals. We’ll help you set and achieve specific goals while quantifying the impact you deliver.
Our approach
We’re your partner for navigating the art of what’s possible. Using a proven methodology and your custom Maturity Model Scorecard, we’ll work closely with you to move through three individual phases informing a strategic, iterative approach to services.
Phase 1 — Baseline
We start with the "why." What are your organization's overall vision and goals, and how do services contribute to achieving them?
Market analysis:
We research your target market, including their needs, preferences, and buying behavior.
Internal analysis:
We evaluate your organization's strengths, weaknesses, opportunities, and threats (SWOT analysis).
Competitive analysis:
We identify your key competitors, their service offerings, and their strengths and weaknesses.
Phase 2 — Blueprint
Define your service portfolio:
We’ll help you decide which services to offer, how to package them, and which to potentially phase out.
Design your sales and GTM model:
We’ll help you determine how you’ll sell, market, and support deal flow with integrated functions.
Design your service delivery model:
We’ll help you plan delivery models with respect to technology, resources, and customer touchpoints. We’ll also set pricing strategies to reflect value, costs, and the market.
Phase 3 — Beyond
Develop an implementation plan:
Our consultants outline the steps, resources, and timelines needed to put your strategy into action.
Establish performance metrics:
We define key performance indicators (KPIs) to track your progress and measure the effectiveness of your strategy.
Continuously monitor and improve:
Our team regularly reviews your performance, gathers feedback, and adapts your strategy as needed to ensure alignment with changing market dynamics and customer needs.
Success in motion: Technology services client success
Every dollar in client consulting booked was associated with 10% growth in professional services, 20% growth in managed services, and 8X‒10X product pull through.
We worked with a $1B+ systems integrator to build a new consulting unit from the ground up. The organization intended to unite the entire services and product portfolio through one services motion.
Our team helped the client review the current state of its consulting services framework, assist with strategic planning and design, and deliver ongoing operational support. As a result, the client’s consulting organization was empowered to drive accelerated growth across the entire portfolio.
Benefits
- Accelerated growth
- Increased revenue
- Operational support
- Customer retention
Create more value for your customers. Create more value for your business.
Contact Teton Cloud Consulting to learn more.
Customer expectations are changing
When customer demands continue changing over time, tailoring your services strategy can be tough. Teton Cloud Consulting has the top-down perspective to help you meet the most complex customer needs:
- Faster results and ROI from consulting engagements
- Analytics and data-driven insights and recommendations
- Models that prioritize outcomes over time-and-materials pricing
- Deep industry expertise and insights from consultants
- Innovative capabilities, including AI, automation, and design thinking
Resources for smart services strategy
Symphony of Success: How Technology Services Functions Collaborate for Growth
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Symphony of Success: How Technology Services Functions Collaborate for Growth
Explore the critical roles of sales, delivery, go-to-market (GTM), portfolio management, and operations in fueling growth and client satisfaction.
Growing Your Technology Services Business: A Practical Guide
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Symphony of Success: How Technology Services Functions Collaborate for Growth
Uncover the key steps for developing a strategic roadmap that fosters sustainable technology services business growth.
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Support cross-functional collaboration within your organization. Find out how integration across roles helps drive excellence in services delivery.
Mergers & Acquisitions: A Service-Centric Approach to Due Diligence
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Orchestrating Excellence: A Four-Stage Maturity Model for Services Collaboration
Bring a services focus to your M&A due diligence strategy to unlock operational synergies and maximize your post-merger value.